Grievance Redressal PolicyGrievance Redressal Policy
Grievance Redressal Policy
NS Wealth (“Company” or “we”) believes that Client service is an important element for the growth of Business, and we want to ensure the best Client’s experience while using our products and services. To ensure that the company’s grievance redressal mechanism is more meaningful and effective, this system has been set up to analyze and solve all customer grievances real-time and take appropriate action so as to avoid their occurrence in the future.
We try to ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulation.
Clients are required to approach the Company directly to register a complaint through any of the touchpoints mentioned below, and in the normal course can expect a response within 2 business days of raising the issue.
If a Client has any grievances/complaints, the Client can send an email on firstname.lastname@example.org
If the Client’s issue is unresolved after a period of 7 days from the date of first raising the issue at Level 1 or if the Client is not satisfied with the response provided at Level 1, the Client may, post completion of a 7 day period from the date of first raising the issue at Level 1, write to the Compliance/Grievance Officer on email@example.com
Note: If any query/ complaint requires additional time, the Company will inform the Client the reason for the delay and provide expected timelines for resolution of the issue raised.
If the Client’s issue is unresolved for a period of 7 days after the Client reaches out to the Compliance/Grievance Officer as provided in Level 2, the Client may write to the Director of OMS Money on firstname.lastname@example.org
If the Complaint is not resolved at Level 3 within a period of 7 days from the date of such issues first being raised at Level 3, or if the client is not satisfied with the company’s grievance redressal, the client may, after completion of 7 days after the issue was first raised at Level 3, approach SEBI at www.scores.gov.in or SEBI Scores app for Android or iOS.